Refund policy

1. Return Window

Carriercompany accepts eligible return requests within 30 calendar days of the delivery date.

We accept returns for eligible products that are no longer wanted, as well as products that arrive damaged, defective, or incorrect. All returns are subject to the conditions outlined in this policy.

2. Return Eligibility

To qualify for a return, products should generally meet the following conditions:

Items must be unused and in their original condition.
Products should be returned with their original packaging, accessories, and any included components.
Customers must provide a valid order number or proof of purchase.
Items must not have been damaged through misuse, improper handling, or unauthorized modification.

If you receive a damaged, defective, or incorrect product, please contact us so we can review the issue and provide appropriate assistance.

3. How to Request a Return

To initiate a return, email info@carriercompany.us within 30 calendar days of delivery.

Please include the following information in your email:

Your order number.
The product you wish to return.
The reason for the return.
Photos of the product, if it is damaged, defective, or incorrect.

Our customer service team will review your request and provide return instructions. Please obtain return authorization and the correct return address before mailing any item.

Do not send products to our business address unless our customer service team confirms that it is the appropriate return destination.

4. Return Method

Returns are accepted by mail. Customers must contact Carriercompany before sending a package to receive the applicable return instructions.

Customers are responsible for packaging returned products securely and following the instructions provided by our customer service team.

5. Return Shipping Costs

For returns due to a change of mind or other reasons not caused by Carriercompany, the customer is responsible for the return shipping costs.

If a product arrives damaged, defective, or incorrect due to an issue attributable to Carriercompany, we will provide return instructions and cover the applicable return shipping costs.

Original shipping charges, if any, are handled in accordance with applicable law and the circumstances of the return.

Carriercompany does not charge a restocking fee for approved returns.

6. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds are normally processed within 14 business days after the returned product has been received and the return has been approved.

Refunds will generally be issued to the original payment method. The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

If a refund is not visible after the expected processing period, please contact us at info@carriercompany.us.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at info@carriercompany.us as soon as reasonably possible.

Include your order number, a description of the problem, and photographs where appropriate. We will review the information and work with you to determine an appropriate resolution, which may include a replacement or refund, subject to applicable law.

8. Exchanges

If you would like to exchange an item, please contact our customer service team. Exchanges depend on product availability and approval.

If an exchange is unavailable, we will explain the available options in accordance with this policy and applicable law.

9. Late or Missing Refunds

If you have not received an approved refund, please first check your payment account and contact your bank or payment provider, as posting times can vary.

If you still need assistance, email info@carriercompany.us with your order number and refund details so that we can review the status.